Welcome to our FAQ section! We’ve compiled answers to the most common questions about our premium Nike performance footwear, global shipping, and customer service. Whether you’re a competitive athlete or a casual wearer, we’re here to ensure your shopping experience matches the excellence of our products.
Product Questions
Q: What types of athletic footwear do you specialize in?
A: We focus exclusively on high-performance Nike footwear including: basketball shoes, running shoes, football cleats, baseball cleats, trail running shoes, hiking shoes, and athletic sneakers. Each product is selected for its sport-specific engineering and premium quality.
Q: How do you ensure the authenticity of your Nike products?
A: Every pair undergoes our rigorous 3-Point Verification Process:
1) Authentication Check by sneaker experts (tags, stitching, materials)
2) Performance Inspection (traction, cushioning, sport-specific features)
3) Weatherproof Packaging preparation
We guarantee 100% authentic Nike products or your money back.
1) Authentication Check by sneaker experts (tags, stitching, materials)
2) Performance Inspection (traction, cushioning, sport-specific features)
3) Weatherproof Packaging preparation
We guarantee 100% authentic Nike products or your money back.
Q: Do you carry limited-edition Nike releases?
A: Yes! For fastest delivery of limited-edition drops, we recommend selecting Express Delivery during checkout. Our warehouse prioritizes these orders to help you secure rare releases before they sell out.
Shipping & Delivery
Q: What are my global shipping options?
A: We offer two premium services:
Express Delivery ($12.95 flat rate): 10-15 business days via DHL/FedEx with tracking, insurance, and priority processing
Free Standard Shipping: 15-25 business days via EMS (free on orders over $50, no US minimum)
Express Delivery ($12.95 flat rate): 10-15 business days via DHL/FedEx with tracking, insurance, and priority processing
Free Standard Shipping: 15-25 business days via EMS (free on orders over $50, no US minimum)
Q: How long does order processing take?
A: All orders undergo our verification process within 1-2 business days. Express orders are prioritized for fastest handling.
Q: Do you ship to my country?
A: We ship worldwide from Fort Worth, TX except some remote Asian regions. Our logistics network is optimized for athletes in Europe, Australia, Canada, and most global destinations.
Returns & Exchanges
Q: What’s your return policy?
A: We offer no-hassle returns within 15 days of delivery. Items must be unworn with original packaging. Return shipping costs are the customer’s responsibility, with refunds processing in 3-5 business days after we receive the return.
Q: What if my shoes arrive damaged?
A: All shipments include insurance. If damage occurs during transit, please contact our support team at [email protected] immediately with photos of the damage and packaging for resolution.
Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit cards: Visa, MasterCard, JCB, and PayPal for secure global transactions.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption for all transactions. For added security, we recommend PayPal which doesn’t share your financial details with merchants.
Account & Customer Service
Q: How do I track my order?
A: All Express orders include real-time tracking updates sent to your email. For Standard Shipping tracking, please contact [email protected] with your order number.
Q: What if I need help with sizing or product selection?
A: Our team understands athletic footwear requirements. Email us at [email protected] with your sport, performance needs, and any fit preferences for personalized recommendations.
Still have questions? Our performance-driven customer service team is ready to assist at [email protected] or via our Fort Worth headquarters at 726 Deercove Drive, TX 76104.